Paul Oil and Propane Customer Care Center

No Heat? Need Help?

Troubleshooting steps to take when you have "No Heat"

  • Check the thermostat. Is it set high enough to call for heat?
  • Check your fuel gauge – do you have fuel?
  • Throw the switch: Turn your furnace switch off, wait 30 seconds, then turn it on again.
  • If none of the above work, please call our recommended heating contractors.

If you are out of fuel and need a delivery right away, please call:

1-315-824-1970

Night Emergency phone number for run-outs: Jerry 315-824-2039, Cell 315-750-5103.

LiHeap and Assistance

If the strain of heating and other bills are greater than you can manage, there are a number of resources you can turn to. Some can help directly with your heating fuel costs, others can help you make ends meet in other ways.

First, if you are worried about being cold, ask for help. You may qualify for state assistance. HEAP is a federally funded program administered by the New York State Office of Temporary and Disability Assistance (OTDA) that provides financial assistance to eligible households to help pay for their home heating costs.

To be eligible, a household must meet income guidelines; currently 60% of the State Median Income or below, and either pay directly for heating costs or pay rent that includes heating costs.

To learn more and see if you are eligible, call below, or visit the HEAP web site.

Madison County

Oneida County

Chenango County

  • Low-Income Heating Assistance Program (HEAP) (607) 337-1500
    Will help with fuel costs, cash assistance for unemployed, family services.
  • Office of the Aging (607) 337-1770
    Will help with fuel costs, updating home heating systems.
  • Opportunities for Chenango County (607) 334-7114
    Will help with food and fuel costs, weatherization program, and budget counseling.
  • American Red Cross in Norwich (607) 334-4565, in Cooperstown (607) 547-2441
    In an emergency can provide help with electricity, fuel oil, and propane.
  • Catholic Charities of Chenango County (607) 334-8444
    Food pantry, help with medical prescriptions, emergency utility payments.
  • Department of Social Services (607) 337-1500 or (877) 337-1501
    Can help direct you to employment, HEAP, family services or shelter information.

Otsego County

  • Low-Income Heating Assistance Program (HEAP) (607) 547-1700
    Will help with fuel costs, cash assistance for unemployed, family services.
  • Office of the Aging (607) 547-4232
    Will help with fuel costs, updating home heating systems.
  • Opportunities for Otsego County 1(800) 986-5463 or (607) 433-8000
    Will help with food and fuel costs, weatherization program, and budget counseling.
  • American Red Cross in Oneonta (607) 432-5353 in Cooperstown (607) 547-2441
    In an emergency can provide help with electricity, fuel oil, and propane.
  • Catholic Charities of Otsego County (607) 432-0061
    Food pantry, help with medical prescriptions, emergency utility payments.
  • Department of Social Services (607) 547-4355 or (607) 547-1700
    Can help direct you to employment, HEAP, family services or shelter information.